Service Tip: Pay Attention When Assigning Password in Sunny Portal
The Service Line has been receiving a lot of questions about passwords lately. Some customers want to know why they can no longer access the inverter in a PV system using their password. Why is this happening?
SMA uses various types of passwords. For details, see the technical description: System Monitoring—SMA Safety and Password Concept for Password-Protected PV Systems With Bluetooth® Wireless Technology.
The PV System Password
To prevent unauthorized access, SMA recommends choosing a separate password for each user group (“User” and “Installer”).
All devices with the same password for the “Installer” user group and the same NetID form a system. Therefore, SMA refers to any password that is the same for all the devices of a system as the pv system password.
The devices in the system come with the following default passwords:
“User”: 0000
“Installer”: 1111.
Some customers refer to the password for the “Installer” user group as the “Installer password”.
Problem-Solving
That sounds simple enough. So what is causing the confusion?
To register a system with Speedwire/Webconnect or with a Sunny Home Manager in Sunny Portal, you must enter a pv system password. Important: This is the password for the “Installer” user group that was assigned on-site during start-up. Please enter this in the appropriate field (see screenshot above this article).
It gets more complicated if the default password was not changed during start-up. For security reasons, you cannot simply enter the standard password 1111 into Sunny Portal. What happens if you do? The new password overwrites the default password and applies it to all devices registered in the Sunny Portal system. Please keep this in mind, and be sure to write down the pv system password you set up in Sunny Portal.
If you later try to access your devices on-site (for example with Sunny Explorer) using the default password for the “Installer” user group, it will no longer work. Please use the password that you created as the pv system password in Sunny Portal.
Please do remember that the password for the “Installer” user group and the system password is one and the same password. In this way, you can access all devices in the plant through both, Sunny Explorer and Sunny Portal. All data are displayed.
By the way: The system password for the “User” user group is not affected because it cannot be changed in Sunny Portal.
Potential Problems During Data Transfer
Even if you understand and follow the procedure described above, complications can occasionally arise during data transfer. There are two possible situations:
- The new pv system password created in Sunny Portal has not been applied to the inverters. This can happen, for example, if the devices cannot be accessed or are not feeding during registration. If you notice that you cannot access the inverters with your current password, or no data appears in Sunny Portal, please try again with the “old” Installer password.
- Your installation company changed the default system password 1111 to a new password that you do not know. In this case, Sunny Portal cannot access your devices, and for security reasons a new system password cannot be set. The system is still registered in Sunny Portal, but no detailed system data is shown. If this happens, please contact your installer.
Reset Password
If you forget your password, you will need a Personal Unblocking Key (PUK). You can request one from our Service Line using this form. Learn more about it in our upcoming service tip.
Hello,
I am an owner (not an installer) of a Sunny Boy 3.0. A service person was at our site recently to fix a problem with the grid connection. He updated the firmware while he was at it. Sounded like a good idea to me… Only later I discovered that the connection to sunny portal had broken down around the same time.
The installer company is now telling me that it surely is a problem with my router though I’ve told them several times that both the router UI and the sunny boy UI don’t show evidence of any connection problems. The inverter gets assigned an IP just like before.
It’s sunny portal that cannot connect to the inverter anymore and is logging the infamous “Communication to the device failed. Incorrect user password. Data will be imported as soon as the device is available. Error code 721” error.
Of course the installer is offering to send another service person to fix the issue – at my cost. But to me it’s obvious that the password problem was caused by the person that was here recently. The messages started in the log exactly at the time the firmware update was made. A fact that I pointed out to the installer company and that they so far have chosen to ignore.
What can I as an owner do now if my installer is not willing to take this problem up with SMA?
Hello Christoph,
Sorry to hear that there are ongoing problems after the service operation has taken place.
For further assistance, we need more technical information.
Please contact our SMA Online Service Center for further support, thank you.
Sunny regards
Christiane
It worries service.
Hello Surendra,
Sorry to hear that you are unsatisfied with our service.
So far, we could not identify a ticket referring to you.
Therefore, please contact our SMA Service for further technical support or get back to us here.
Sunny regards
Christiane
Brand new inverter, just recently installed. Upon first login to the Inverter, I was ‘forced’ to update the password and required to use a special character as well. I cut & pasted, into my Google Docs notes, the password set. I confirmed the password worked by re-logging into the inverter’s web based control panel. The following day, the password ‘magically’ changes on it’s own?!? It is overtly apparent to me, that this is not a ‘bug’ with the inverter’s. Combined with the fact that this ‘problem’ seems to afflict so many SMA inverters AND SMA ‘requiring’ a FEE be paid for the support service of RESETTING the password, quite clearly and overtly suggests that this password changed problem is manufacturer created intentional sabotage designed to extort additional funds from customers. At least in the United States, this is illegal, and should be reported to authorities and the FTC.
SMA, you can provide me the ‘new’ password, if you so choose. Logically, since you changed it, that would infer that you know what the new password is, since you’re responsible for changing it. I will NOT be paying any funds in order to ‘reset’ the password, and emphasize that what you are doing is ILLEGAL and CRIMINAL.
I will instead look into SUING SMA and reporting this scam, crime & extortion to our government authorities. If you would like to email me a working password, please feel free to, and though I highly doubt you require the serial number to provide the new password in which YOU created; however, humoring you, my serial number is.
Hello Chris,
First of all, we would like to emphasize that our netiquette must be observed when commenting. Comments should be made in a factual and friendly manner and should not be used to spread accusations or insinuations.
Please contact SMA Service for further assistance. Alternatively, you can also contact your installer who set up the system and may have assigned a different password in the process. Further information on the PUK procedure can be found here. Since you are using a new inverter, the PUK 2.0 procedure may already be in use.
For data protection reasons, we have removed your serial number before activating the comment.
Regards
C. Keim
Seems this “Communication to the device failed. Incorrect user password. Data will be imported as soon as the device is available. Error code 721” occurs often. Can you pls enumerate possible causes or at least most common cause? We are currently experiencing on two installation sites. We did update “Installer password” on the inverter as per the new requirement (special character ! $ % & / ( ) = ? + − . ; : _ #) . Strangely, we did renew Sunny Portal (System Password) months ago and expected that all inverters on all of our installation sites will also update and some site did, except the two mentioned with the Error Code 721. Thanks
Hello Emerson,
please contact our colleagues of the Online Service Center. They’ll be able to check the systems and give you further details.
Sunny regards!
Got the same problem after firmware upgrade. After contacting with Online Service Center they requested me to use the previous password, as sunnyportal’s password must be the same as installer password in the device. The only way for me was to use sunny explorer to revert to old installer password. It is impossible to do so from the web interface due to the new requirement.
BTW, they told me that the new firmware does not request a password change …
regards
hej bytt lösord på nätverket efter det går inte att inte få gång min synny portal, vad gör jag / Hasse
Hello Hasse,
Please get back to our SMA Service for further support.
Sunny regards
Christiane
Hi logged in to SMA to change my router password. I realised I entered the wrong password and went to log back in via wifi however it gives me this message:
No further login is possible.
The maximum number of users is already logged in on this device.
Please wait until one of the users has logged out and try again later.
I don’t know how to get to the log in screen and there is no logout button
Thanks
Hello Oggie,
please contact our technical staff of the Online Service Center. They’ll be able to fix this.
Sunny regards!
We also had to change our password on the SNA portal. From that moment no more power produced data from the Sunny Boy device were imported. So after reading the manual several times we concluded that the Installer password of Sunny Boy should also be changed (why not warn for that on the SNA portal????). But that didn’t help. The portal still does not show any actual data. The inverter operates normally (geen check mark when logging in on Summy Boy itself) and blue and green lights on the inverter but the event log on the device shows 10344, 10285, 10286, 10110 and 10343 messages and the event log on the SNA portal is empty. Our solar provider wants to charge a lot of money to “solve” this problem. What is happening in the SNA portal?
Hello a fonville,
Please get back to our SMA Service for further help as we need more details to support here (e.g. serial number etc.).
We assume that you mean our SMA Sunny Portal?
Thanks for your support.
Sunny regards
Christiane
Hello ,
—
Your access has been blocked.
An incorrect password has been repeatedly entered. For security reasons, your account has been temporarily blocked.
Wait 1 Minute and then try again.
—
I understand that I entered the wrong password several times
But this message does not disappear when I try to login
How to proceed?
Hello Serg,
Please get back to our SMA Online Service Center for further help, thank you.
We need more details to support here.
Sunny regards
Christiane
I have the same problem, the message does not change and you can not try to enter a password or PUK. Customer service want to CHARGE ME for a code to unlock MY inverter even though I would not be able to enter it. Very unhelpful.
Hello Stephen,
Please note that there have been changes regarding the PUK since January 2022.
Here you will find more information on that topic.
In case you need further assistance, please get back to our SMA Online Service Center.
Sunny regards
Christiane
hi, the password for our Sunny Webbox is no longer working (used to be the default sma) “password is not recognized”. We tried the reset button for < 5 seconds but that hasn't changed anything. No one seems to know the password or has changed it – how do we get this reset?
We managed to get our password reset to please ignore this request
Hello Anita,
we’re glad you got it!
Sunny regards
Hi
II need some help with the password . I can complete the form but you say that you need a signature; is it OK to print the form, sign it and then scan it and email it to you? Regarding payment, can that be done electronically e.g. by PayPal? Does the PUK get emailed back to me?
I have upgraded to windows 11 and was not prepared for a password when logging into the Sunny Boy using Sunny Explorer. It was not clear what form the password should take i.e. is it all numeric, is it alphanumeric or a mixture of the two. I have seen a previous post for Sunny Portal that indicates the need for special characters e.g. ? or _ or – or !
The SMA software I am using is 2.01.21, is this current, and I see that this is 32 bit software.
On Sunny Explorer the fields are User Group with options User or Installer and a Plant Password.
How do you use the PUK? When using the PUK do you select installer and paste the PUK into the plant password field? does that then force you to choose your own password, that being the installer password. how do you go about setting the user password?
Your document on service tips [relating to Sunny Portal] has a paragraph:
SMA uses various types of passwords. For details, see the technical description: System Monitoring—SMA Safety and Password Concept for Password-Protected PV Systems With Bluetooth® Wireless Technology.
The technical description link is 404
Is there an up-to-date document stating how the PUK is used and how the user password is set?
Many thanks
Derek KIngscote
Hello Derek,
As said before, please contact our SMA Service for further help or get in contact with SMA UK.
Sunny regards
Christiane
I need some clarification. I upgraded to Windows 11 and was forced into a password reset. I wasn’t expecting this and now I can’t access my Sunny Boy. Previously 0000 and 1111 worked and now I need a password.
I can go through the PUK process, but you need a signature. If I print the form, sign it then scan it and mail it to you, is that acceptable?
How is the payment made – can that be done online e.g. PayPal.
So that I am prepared [which I wasn’t when faced with a password change on first encounter] what format must the password take e.g. number of characters, a mix of alphabetical and numeric or numeric only and any special characters e,g, @ or & or # and are the alphabetic case sensitive?
Your website http://www.SMA.de seems to be a general SMA website. It’s not clear whereabouts on this website I will find specific details on passwords and password reset.
The options are against User group Options user or installer
and plant password
To use the PUK do you select installer and then paste the PUK into the plant password field. What happens then, are you asked for your own password [didn’t appear to have a secondary confirmation of the password when I was confronted] and is this password both the installer password and the user password or just the installer password, and a secondary password for the user has to be set and if so how is that done?
Sorry to be so detailed but I was caught out the first time, and I don’t want to get caught again.
Many thanks
Derek Kingscote
Hello Derek,
Please contact our SMA Service for further help.
We need more information to support you.
Alternatively, you may get in contact with SMA UK.
Thanks for your understanding.
Sunny regards
Christiane
Hello, I tried to change the PV system password on the sunny portal. However the system report following error “Communication to the device failed. Incorrect user password. Data will be imported as soon as the device is available. Error code 721”. Then, I tried to rollback the past to the last password i used, but I got following notice “Your password could not be changed. Please try again later.”. What should I do to fix these problems?
I look forward to your reply
Hello Adam,
Please contact our SMA Service using our SMA Online Service Center for further support.
We need more technical data to support you.
Sunny regards
Christiane
Thank you for your responses, I will make an enquiry soon.
Adam
Got it working, I hope. But the way this works is very confusing altogether and not clear *at all*.
I have a PV-installation dated 2013 (when the codes 0000/1111 were common)
Recently I updated the (local/Win10) software Sunny Explorer to its latest version (2.01.21)
On login, Sunny Explorer demands the user to change the (installer/user) passwords.
Which is fine.
It states the password-algoritm : at least 8 chars, at least 1 small letter, capital, at least one number
** However ** , the password-algoritm in the (remote/cloud) Sunny Portal is different. Here you expect us to enter: 8 chars minimum, a max of 12 chars, and *suddenly* a special character too.
This led to the situation that the portal cannot read the data from the PV-installation and even more confusing log-messages like “Communication to the device failed. Incorrect user password. Data will be imported as soon as the device is available. Error code 721”.
The field-description like “PV System Password” is confusing. I suppose this is the installer-password, as that one works?
Upon synchronising the password locally with portal, it *seems* to be working again.
All in all, not very user-friendly at all, this situation where algoritms/password-schema differ and descriptions are not the same.
Hello I have a problem with extension master slave and extension slave 2 and 3. There error code F721 inverter temperature sensor. Looking at the manual it describes level 4 cause short circuit or cable break on temperature sensor of the inverter bridge L1..please I need your help to rectify this error
Hello Charlton Poloso,
Thanks for your feedback. For technical support, please contact our SMA Service Team as we need some more technical information (serial number etc).
You may use our SMA Online Service Center for that purpose.
Sunny regards
Michael
Hello plse help me I can’t login to my computer into sunny portal and the login credentials are correct but i gave out an error which say {Failed login} so i do tried to login to another computer it login successful or what might be a problem kindly help.
Hello Ferdinand,
Have you checked whether you have indicated the requested installer password?
This one will be assigned on-site during start-up. Please enter this in the appropriate field.
Sunny regards
Christiane
Hello, In 2013 I’ve had a Sunny Boy 3000TL-21 installed with 12 panels. For a long time I used the SpeedWire ethernet interface with the standard password (‘0000’ and ‘1111’). After an upgrade of Sunny Explorer it had me change the user password into a more complex password. Which I did and I can access the inverter with the new password. But now I want to log on as Engineer and when I use the ‘1111’ password it reports that it has to be changed and shows the SB3000TL-21 is locked. But as far as I know I’ve not changed the Engineer password. How can I get access as Engineer? I would like to enable port TCP 502 for reading system information with Home Assistant, will that work?
Hello Wim,
It seems that the engineers password has been changed.
If you do not have access to that password, the PUK is requested.
Please contact the SMA Service or ask directly for your PUK here.
Kind regards
Christiane
Hello,
Do I need to send this form by mail or is e-mail possible?
Thx
Hello Yves,
Please contact our Service Team Benelux for further support (Service@SMA-Benelux.com).
Thanks.
Sunny regards
Christiane
Hello
How to recover SMA SPEEDWIRE DEVICES PASSWORD
Hello Joel,
if it concerns the „Speedwire Encrypted Communication (SEC)“, the communication can be deactivated with the Sunny Explorer.
In case the password for the device needs to be recovered, please contact the SMA Service for a PUK.
Sunny regards
Christiane
i forgot pass word sunny boy 5.0 , pls support me recover pass word
Hello Pham Thai,
Please contact the SMA Service in order to get a PUK.
Sunny regards
Christiane
I can’t connect with my app. Invalid user pw is mentioned, what must I do that I can see my solarproduction again in the app… Electricity falled out once, since then I had to configure all again and had to set new installer and user pw. Since then I can’t follow my solar. production in the app
Error code 721 always mentioned every day. Please help my installer can’t fix it…
Hello Jo,
Further plant details are necessary to help you (serial numbers etc.).
Please get back to the SMA Service or contact us by using our Online Service Center.
Sunny regards
Christiane
Hi.I got this error :
Password error
Sunny Portal cannot access the device with the password entered
Please enter the password for the “Installer” user group that is set for the device and select [Repeat]. If you do not know the password, select [Cancel].
please help me, thanks
Hi Huýnh,
Please use our Online Service Center for technical support.
Sunny regards,
Carolyn
Hello,
I’m from Hungary.
I can’t register, but there would be a problem with my own inverter.(Sunny Boy 3.6 1AV-40)
I have changed my password and have not communicated with the online WEB interface since then.
Where can I turn for help? Even a PUK code can help me because only user mode access is allowed in the inverter. The installer user has been locked and will not be unlocked in a quarter of an hour. Only acces with simple user.
Hello Péter,
For technical help please contact your installer, if he is not able to help you please use our Online Service Center.
Sunny regards,
Carolyn
Hi,
my password works in my laptop, but not in my android app. Well, also in the app I can access to my plant details and daily statistics, but it’s not able to show current situation. “login error… check your plant password and try again” message appears.
Hi Raimon,
please register on our on online service center.
Sunny regards,
Carolyn
Hello, I changed in inverter, and now the passowrd requirements are different between past. It was minumum 4 digit, now minimu 8 digit, so I can’t set same old password in order to add the replaced invert in the sunny portal. Suggestion?
Hi Gabrio,
Please sign in on our Online Service Center for help.
Sunny regards,
Carolyn
Hi, today i replaced one invert and set different installer password from others, so now i cannot connect on sunny portale, is there a way to change it? (i have both password). Many thanks and best regards
Good morning. I need a PUK to reset the password for my PV Plant. The link to the form on the SMA website does not lead anywhere (Error 404 Not Found)
Hi Steven,
Please use our Online Service Center for help.
Sunny regards,
Carolyn
Hello,
May I have the email ID for someone who is dealing with errors and issues with Sunny Portal?
Regards
Hello Mohsin,
If you have any technical problems please sign in on our Online Service Center.
Sunny regards,
Carolyn
I am trying to get registered on SMA Online Service but it gives an error that this “service is not available in your country”. Can you guide me further on this?
Regards.
Hi,
Can you tell me where you are from?
Sunny regards,
Carolyn
Hello,
I am from Pakistan.
Regards,
Mohsin
Hello,
I have a web connect SMA STP25000TL and I am getting error 721. Everything was working OK and out of nowhere the inverter stops sending data to Sunny Portal.
I am trying to get registered on SMA Online Service but it gives an error that this service is not avaoble in Pakistan. Can you guide me further on this?
Regards.
Hello Mohsin,
Please register in our Online Service Center.
Sunny regards,
Carolyn
Hello SMA Admin,
I changed my PV system password and now, i have a problem “Communication to the device failed. Incorrect user password. Data will be imported as soon as the device is available. Error code 721”. New PV system Password i always remember exactly but i can’t access inverter with both new password and old password.
Please give me a instruction file to mail : phint@saobacdau.vn or phi.nguyentien@gmail.com
Hello Philip,
Please sign in on our Online Service Center for help.
Sunny regards,
Carolyn
Why do you make changing the password so hard and even have the risk of losing all data to do it. That makes no sense. This should be easy.
Agree
Hello I,m trying to access the inverter but I have a problem. A message appears and inform me that the max number of users are already in. I really don’t know who are these users… please inform me what to do to have access again.
Hi Thomas,
Please sign in on our Online Service Center. My colleagues will help you.
Sunn yregards,
Carolyn
This PUK Code requesting form doesn’t work. Please look in to this.
Hi, I had my solar installed couple of weeks back. I use SB5.0-1AV-41 103 Inverter and it was all good so far until today morning and I’m getting the below error message
Communication to the device failed. Incorrect user password. Data will be imported as soon as the device is available. Error code 721
Hi Dayal,
Please check if your Sunny Portal password matches with your inverter`s.
Kind regards,
Anke
Hi Carolyn,
I follow your link and get PUK for 02 inverter SB 5.0
But when change installer passoword (step 8). I need to change plant password (system password) on sunny portal. And I want to know old old password, I fill PUK of inverter 1 or PUK of inverter 2. Becasue 02 inverter created same sunny portal account.
Hi,
I think you need a new PUK. I´ll send you a form to create it to your e-mail.
Kind regards,
Anke
Hi,
I forgot the device password of inverter. I need the PUK of my inverter. Which email could I send to you the form of PUK ceation?
Hi Phu,
Please find the form here. Have you already checked our new Online Service Center? It is very helpful in case of requests.
Kind regards,
Anke
I have two SB 5.0 inverters. They are both connected to my wifi. I install for my customer from 2018 upto now. Originally they both showed up in my sunny portal but now we can connect to sunny portal (about a week ago). The inverters gives an error 721 for an invalid password. Both inverters were set up with the same password and I am not able to log into both inverters becasue I don’t remember pass installer.
How can I solve this fault.
Hello,
Please check this link for help.
Sunny regards,
Carolyn
I have recently had a Sunny Boy SB5.0-1AV-40 system installed, I connected it to my home wifi when it was first installed and while that was a little difficult I did manage to do it. Recently the installer came out again as we were showing a grid fault error and Western Power had said for them to check to see if they could fix it – since then we can no longer access our system via wi-fi. I have tried everything I did the first time to connect it but it is saying incorrect password but this has not changed, I have even tried the setup SMA password but that didn’t work. Is there anyone that may be able to help?
I have two SB 5.0 inverters. They are both connected to my wifi with static IP addresses and show 100% connectivity. They both show that Webconnect has a good connection. Originally they both showed up in my sunny portal but after about a week only one device shows up. The other inverter gives an error 721 for an invalid password. Both inverters were set up with the same password and I am able to log into both inverters without any problem. I have called the service line a few times and they are unable to get the second inverter to show up in sunny portal either. The service line tech said that they get communication problems all the time and they are not sure what the problem is.
Hi Mike,
Please send me your plant data (pv plant name in Sunny Portal) vial e-mail to socialmedia@SMA.de. I´d like to put you through to my colleague, who can solve the communication problem.
Thanks and best regards, Anke
Error Code 721
I have installed 3 inverters (Tripower STP25000TL) and one of the inverters showing Error code 721 on web monitoring. How could I resolve this?
I’m having the same issue after replacing one inverter in a PV plant consisting of two inverters. I managed to replace the inverter on Sunny Portal but no data comes from this new inverter (error 721).
I can’t get in the installer be cause it has been blocked and I forgot the installer password which I have been setting for the sunny explorer, how can I reset the password?
if you call SMA service they can generate a password for you.
Hi Hussam,
please sign in on our Service Line to reset the password.
Sunny regards,
Carolyn
Dear SMA,
we have a problem with inverter password. New plant was commisioned with one STP25000TL-30 inverter and configured with rotary switches on-site. The webconnect was connected to the router and in the evening that day I registered it on sunnyportal. When prompted for plant password I entered the password I would like to use and now it does not want to connect to the inverter because of wrong inverter passsword (Error code 721). Since nobody changed inverter password during commisioning, what is default inverter password?
Best regards,
Hrvoje Mintas
Dear Hrvoje,
Usually, the default password for the group “installer” is 1111. For the group “user”, please enter 0000 as password.
Please do not hesitate to contact directly our Service Line if you have further questions.
Kind regards,
Rhea
Hi. I have an sma system with home manager and sunny tripower 25000tl. I have forgotten my of system pasward. Please help me get one
Hi Chris,
If you have lost or forgotten your PV System password, you can set it new in Sunny Portal. This is possible in the following menu:
>Configuration >Device Overview >Properties of Sunny Home Manager
Kind regards, Annika
hello, I have a 5000tl sunny boy inverter and I can not access it with the installer user. I already tried the 1111 password. How do I get the password?
link not found
Not Found
The requested URL /dl/22720/PUK-ANTRAG-ZEN135017_web.pdf was not found on this server.
Hello Jesus,
Are you searching for this? I hope the link works for you.
Kind regards,
Tobi
Hi,
i have a question for you, Dose PUK replace installer password or just user password.
since some time i need as installer to block access to the parameters area and plant engineers try to access that area.
Thanks
Hello Wael,
The PUK actually won´t replace any password. If you lose your password, it is necessary to reactivate the access with the help of a PUK (Personal Unblocking Key).
Please visit our website http://www.SMA.de to find out more. For further information about the activation of the inverters, please refer to the manual of the respective communication product.
Kind regards, Jennifer
Is there a sequence for loading inversters and devices? Example: first inverters then sunny home manager then energy meter.
Thanks
Hi Benno,
Unfortunately, we are not sure if we understand your request correctly.
Regarding complex communication issues, it is advisable to clarify the next steps for troubleshooting in a personal dialogue.
Therefore, we kindly ask you to contact directly our Service Line, where our colleagues will be happy to provide further assistance.
The contact data for your Service Line can be found on our website http://www.SMA.de
Kind regards, Jennifer
please send me the product unlock key for PV system password.
i have 2 multigate and recently changed few microinverters and could not add that in the PV system.
since its asking PV system password which i dont have.
thanks a million
I have forgotten the installer password I set for sunny explorer, how can I reset the password?
Matt
Hi Matt,
please contact directly our service line in Australia, the number is +61 2 9491 4200.
Kind Regards, Lucas
My installer installed my Sunnyboy 1.5 and assigned a password (which I have) and its connected to the home internet. Unfortunately he didnt register the system on Sunny Portal in time and so I cant use the app. How to I get it registered, is this also done through PUK reset?
Hi Barry,
To register your Sunny Boy at Sunny Portal to get the full App support is pretty easy, please follow the attached link and enter the PIC and RID data from your device.
Further we have a video on YouTube, for similar products where you can see the full instruction how to do the registration.
In case there is any question left feel free to contact the SMA Service Line.
https://www.sunnyportal.com/register
https://www.youtube.com/watch?v=iF41N3zd1nI
Regards,
Julia
Hi, I received an old SMA 3300 unit (60V battery unit) as donation, but have no Password (6 digit) as user nor installer. Where can I go to find out, and how to reset installer PW if need be.
Appreciate your help
Hi Willem,
Usually, the default password is sma (for users and/or installers)
If you are still not able to login using sma as the password, please contact the Service Line and let us know the serial number of your unit so we could work on a solution.
It is also advisable to provide your contact details as well so the support is even faster – please write directly to Serviceline@sma.de
Kind regards,
Julia
Can I use sunny portal on my iPhone to access the live feed I get on sunny explorer on my laptop?
Hello Rob,
We have an application for the iPhone. You can download it from the Apple-Store.
This application synchronizes with Sunny Portal.
If you can see live values, depends which kind of data logging is used in your plant. Only plants with Webconnect or with a Sunny Home manager are sending live values.
If you have further questions, please call our SMA Service Line in your country. http://www.sma.de/en
Best regards
Leonie